Refund policy

Last updated: 7 October 2026

This covers things you order from us online. If you bought something in the shop, bring it in and talk to us.

Changed your mind

Send it back unopened and unused within 14 days of receiving it and we will refund what you paid for the item.

  • Return postage is yours to cover, and we recommend a tracked service. We cannot refund something that does not arrive.
  • Opened hair and grooming products cannot be returned for change of mind. That is a hygiene rule, not a technicality.
  • Original shipping charges are not refunded.

If something is wrong with it

If an item arrives faulty, damaged, or it is not what you ordered, tell us and we will sort it out. We will cover the return postage, and you choose a replacement or a refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

How to start a return

Email info@highendzhair.com.au with your order number and what you would like to do. We will reply with where to send it.

Please do not send anything back before you hear from us, so we know to expect it.

When you get your money back

Once the return reaches us and we have checked it, we refund to the card or account you paid with, within five business days. How quickly it appears is up to your bank.

Collecting from the shop

If you chose pickup and you have changed your mind before collecting, email us and we will refund the order in full.

Questions